NCIA Announcements

28Aug2002       Berlin                        -noc

Internet Access Problem

NCIA's network connection to AT&T via Verizon is experiencing an outage. All users dialing North Conway, Center Osippee, Center Sandwich and Laconia along with all Berlin homed networks; DSL, Wireless, Frame, and Dedicated Circuits, will have difficulty accessing Internet sites outside NCIA's Internal network. Mail will be spooled during the outage. Dial-in users dialing from Berlin, Colebrook, Errol, Lancaster, Littleton, and Woodsville should not be effected.

We apologize for any inconvenience this may have caused.

10May2002       ALL NCIA USERS                 -noc

Internet Access Down

Starting at 11:30am today, NCIA has experienced a major Internet outage. All of NCIA's upstream Internet connections to AT&T and Genuity are down. It appears to be a major outage caused by an auto accident taking out Verizon's fiber optic network in Lisbon, NH. Verizon technicans are on the scene and are working to restore services as soon as possible.

We apologize for any inconvenience this may have caused.

09May2002       NCIA Mail Users                 -noc

Mail Server Outage

NCIA's mail server needed to be rebooted this morning. During this time user were unable to pop their mail from the server. Outage was only a few minutes in duration. During this outage all incoming mail for users was spooled onto backup servers preventing any mail loss. Once the mail server returned to operation, the backed-up spooled mail was transfered to the pop server, ready for user download.

NCIA will be installing an all new, very robust, high capacity, high speed mail server by the end of the month. The new mail server will provide a more reliable, higher capacity mail service for NCIA users.

We apologize for any inconvenience this may have caused.

17Apr2002       Email Customers    -noc

Mail Server Down

NCIA's mail server went down at 7pm on 4/17/02 due to hardware failure of the system processor board. All email was collected on other servers during the outage. Users did not lose any email. Users just were not able to POP their mail while service was restored. Downtime was 4 hours.

We apologize for any inconvenience this may have caused.

08Feb2002       Berlin    -noc

Berlin Internet Access Problem

NCIA's network connection to AT&T via Verizon is experiencing intermittant outages. All users dialing Berlin 752-1401 and Milan 449-2432 along with all Berlin homed networks; DSL, Wireless, Frame, and Dedicated Circuits, will have difficulty accessing Internet sites outside NCIA's Internal network. Mail will be spooled during the outage. Dial-in users should switch to the digital numbers.

We apologize for any inconvenience this may have caused.

26Jan2002       N.Conway, Laconia, Center Ossippee, Center Sandwich    -noc

Mail Server Access Down

Users dialing into modem pools at the North Conway 356-0811 Laconia 527-5300 Center Ossipee 539-00300 and Center Sandwich 284-9936 may have experienced a problem accessing NCIA mail and web servers between 9am and 11am this morning. The problem Verizon circuit has been restored and is once again fully operational.

We apologize for any inconvenience this may have caused.

13Dec2001  Postini Planned System Maintenance  --noc

To all NCIA Email Users,

On Saturday, December 15th, from 1pm to 3pm Eastern time, Postini services will not be available. Email will not be flowing through our servers and the message center will not be available. We are upgrading our database and email servers. We are also adding network capacity. During this outage, email will either flow around the Postini servers to our email server without filtering or will be deferred and held for later delivery by sending email servers. We have chosen this time to minimize the impact to our customers while ensuring that the right resources are in place to perform the upgrade. Additionally, on Sunday morning (sometime between midnight and 8am) there will be a short (15-30 minute) outage when our co-location provider is updating their switches and network. Email during this period will behave in the same way as the Saturday outage.

We apologize for any inconvenience this may cause you or your customers.

NCIA Network Operation Center

15Nov2001       Email Customers                 Spam Filtering          -noc

NCIA Provides New Junk Email and Virus Protection from Postini

Dear Customer,

NCIA has partnered with Postini to provide you the latest tools to prevent annoying junk email from reaching your computer. NCIA will provide this service as part of our commitment to bring you the best Internet services available. This requires no new software for your computer.

This Postini service is scheduled to begin within the next couple of weeks. We will send another informational email about the service in about a week. When the service begins you will be sent an activation email with instructions for how to log in to your password-protected Message Center. For more information, please visit our web site:

http://www.ncia.net/postini

If you can't wait to learn more, we encourage you to visit the Postini User Instructions page here:

http://www.postini.com/exec/help

If you have any questions please review the Postini FAQ page:

http://www.postini.com/exec/faq

Together we will fight junk email!

NCIA

12Oct2001                      Important NCIA Account Information     -noc

New Multiple Login Policy for dial-up accounts effective November 1, 2001

This policy allows for more than one connection at a time using the same username and account. Users connected simultaneously (using the same username) will be billed $1.00 per concurrent connection plus $1.00 per hour for concurrent usage. Multiple login-in charges will be calculated on a monthly basis and billed accordingly. The old policy limited each dial-in account to only ONE concurrent connection at a time. This new policy allows for users to have concurrent sessions.

Just a reminder that NCIA has a 250 hour Monthly Policy that went into effect on September 1st. A small number of customers were affected. You can check your time on-line anytime at www.ncia.net.

For upcoming and current information at NCIA read the NCIA Browser Newsletter published monthly. If you have misplaced your newsletter all editions are available on-line at www.ncia.net/newsletter/

If you have any questions don't hesitate to call an NCIA Customer Service Representative at 1-800-SYS-NCIA (797-6242) or 603-752-1250.

Unlimited Internet Access Policy Change

Please be advised that NCIA is changing Internet dial-up access rates and policies effective September 1, 2001. Due to increased telecommunication costs and increased demand for Internet access NCIA is forced to change its user policies for dial-up Internet access. NCIA has been able to maintain constant rates for the past three years however, due to large demand and lack of northern New Hampshire telecommunication infrastructure, dial-up access will no longer be unlimited. NCIA is forced to implement these changes in order to provide the quality service our customers expect. These changes will help elevate the problem with the ongoing public switched telephone congestion problem experienced in northern New Hampshire due to the high Internet demand over the last few years. NCIA has been working with Verizon and the Public Utilities Commission over the last two and a half years to resolve congestion on the public switched telephone network. This policy change is one of the many solutions NCIA has implemented in reducing the congestion to the public switched telephone network. Refer to the State of New Hampshire Public Utilities Commission docket DT 99-020 www.puc.state.nh.us/tcwebpg.htm#99-020 for further information.

Monthly costs will remain at $20 per month for on-line usage up to 250 hours per month. On-line access hours in excess of the monthly maximum of 250 hours will be billed at a rate of $1.00 for each additional hour used. NCIA users will not be metered for time on-line during the monthly billing cycle for on-line time under 250 hours. This is equivalent to over 8 hours of Internet access per day! Most users will not be effected by this policy change.

If you or your business are heavy users and require dedicated access, 24 hours/7 days per week, dedicated access is available for $150.00 per month. No additional charges are billed for dedicated services. Dedicated services must be contracted in advance.

Unlimited Dial-up Access has been restricted to 250 hours per month for the same $20.00 per month fee. Internet resources are still unlimited!

This policy defines monthly usage limits comparable with other Internet providers. Other Internet service provides that don't specify maximum monthly usage, usually restrict users dedicated usage in their Terms and Condition Statements or Acceptable Use Policy. NCIA believes this policy change is fair and in the best interest of all New Hampshire public switched telephone network users.

Multiple Connection Policy Change

Each NCIA dial-up account is restricted to ONE modem connection at a time. NCIA is implementing a new policy effect September 1, 2001 for users needing to connect more than once at the same time ie., using two computers connected to NCIA at the same time with the same user account. Users connecting multiple times with the same user account will be billed an additional $1.00 for every concurrent connection setup and an additional $1.00 for each concurrent hour connected.

We hope you understand that NCIA is implementing these changes to continue providing the best possible Internet service without raising your monthly access fees while maintaining less congestion on the public switched telephone network.

15Jun2001    North Conway    Access Number Change   

22Jun2000    N.Conway,Laconia    Power Outage      -noc

In addition to dialup service, this outage will also prevent people from using mailhost5.ncia.net as their outgoing (SMTP) mail server. Customers affected by this can _temporarily_ use mailhost3.ncia.net as their outgoing mail server.

07May2000    all users     virus update      -noc

Still, we encourage our users to learn all they can about the Lovebug virus and it's 11 variants. If, at some point, an infected message should slip past our mail filters, you can kill it on your own machine by simply deleting the message without viewing the attachment.

Visit our own "Lovebug" information center at: http://support.ncia.net/warn/lovebug.html NCIA support staff are updating this site frequently to keep our users up to date. Check back occasionally for updates.

Symantec also keeps a _very_ good information site: http://www.symantec.com/avcenter/venc/data/vbs.loveletter.a.html

Users who have anti-virus software are encouraged to update their "virus signatures" at their respective software maker's site.

As always, our support staff are ready to help you. Email support@ncia.net with questions or concerns.

07Mar2000       56k             circuit outage          -noc

NCIA technicians are on site, working with Bell Atlantic to have the problem circuits repaired. While this is happening users may experience busy signals when trying to connect to the Internet. This is happening because the affected pools are running at only 70% capacity.

We are sorry for any inconveniences this may be causing.

06Mar2000       56k             busy signals            -noc

NCIA technicians traced the problem back to dial in circuit outages which have since been repaired.

If you are still experiencing problems please do not hesitate to contact support by email support@ncia.net or by calling the main office at 752.1250.

28Sep1999       Carroll County                  New access number       

28Sep1999       Coos County 56K                 Scheduled Testing       

24Sep1999       56K Dial-in           Connection Problems         

2Jun1999        Colebrook       Scheduled Downtime      

26May1999       Laconia, N. Conway      Scheduled Maintenance 

15May1999       56K dial in         Scheduled Maintenance        

22Mar1999       Colebrook       Power Outage   

16Mar1999       56K Users       Scheduled Maintenance

12Mar1999       56K modem pool     Scheduled Maintenance    

4Mar1999        Berlin Analog Users     Scheduled Maintenance 

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