Here's how to locate your settings:

Microsoft® Outlook® Express 5 and Outlook Express 4
1. From mail, click on the Tools menu.
2. Click on Accounts.
3. Click on the Properties button (under the Mail tab).
4. Click on the Servers tab. Here you should find your mail settings.

Microsoft® Internet Mail
1. From mail, open up the Mail menu in the top toolbar.
2. Click on Options.
3. Click on the Server tab.

Netscape® Messenger
1. From your Netscape Navigator browser, select Edit from the Menu Bar and choose Preferences...
2. Click on Mail & Groups
3. Click Mail Server
4. In the "Mail server user name" box, type your NCIA login/username
5. In the "Outgoing mail (SMTP) server" box, type the correct outgoing mailserver name
6. In the "Incoming mail server" box, type: mailhost.ncia.net
7. Select POP3
8. Click OK

Netscape® Mail
1. From mail, go to Options.
2. Click on Mail and News Preferences.
3. Click on the Servers tab. Here you should find your mail settings.

Step 2: Are you using Outlook 97?
If you've recently installed the Microsoft® Outlook® 97 mail client, you could experience problems with your e-mail, including: being unable to retrieve your e-mail, not being able to launch Outlook 97, getting "mapi32.dll file" errors, and not being able to select Outlook Express as your default mail client.
These problems occur because Outlook Express, which is the mail client that comes bundled with your Prodigy Internet software, corrupts a file that Outlook 97 needs to run correctly. Once installed, Outlook 97 will also set itself up as the default mail client and erase all the mail settings in Outlook Express. If you want to use Outlook 97 instead of Outlook Express will have to obtain a copy of the mapi32.dll file from Microsoft to enable the program to function correctly.
If you would like to revert back to Outlook Express, your mail settings will have to be entered manually. The settings are listed at the top of this page.

Step 3: Check your mailbox size limits
Your NCIA mailbox can hold up to 5MB of mail. Once you reach your limit, anyone who sends you e-mail will get it bounced back with a message that your mailbox is full. You can avoid this problem by not storing your e-mail on our servers:

Microsoft Outlook Express 5 and Outlook Express 4:
1. Click on Tools on the Menu Bar at the top of the screen
2. Select Accounts from the drop-down menu
3. Click on the Mail tab; then click on Properties
4. Click on the Advanced tab
5. Un-check the Leave a copy of messages on server option in the Delivery area
6. Click Apply
7. Click OK

Netscape Mail
1. Click on Options on the Menu Bar at the top of the screen
2. Select Mail and News Preferences from the drop-down menu
3. Click on the Servers tab
4. Under Mail, select Removed from the server
5. Click OK

Microsoft Internet Mail (Windows® versions)
1. Click on Mail on the Menu Bar at the top of the screen
2. Select Options from the drop-down menu
3. Click on the Server tab; then click on Advanced Settings
4. Un-check the Leave a copy of messages on server option in the Delivery area
5. Click OK

Microsoft Internet Mail (Macintosh® version)
1. Click on Edit on the Menu Bar at the top of the screen and point to Preferences
2. Click on the Advanced button
3. Under Server Settings, click on Delete received mail from server
4. Click OK
5. Click OK again